{"id":3453,"date":"2022-08-20T20:14:37","date_gmt":"2022-08-20T20:14:37","guid":{"rendered":"http:\/\/rico.ch.34-65-191-15.srv02.stuiq.ch\/kontaktcenter\/"},"modified":"2023-01-14T10:50:05","modified_gmt":"2023-01-14T10:50:05","slug":"contact-center","status":"publish","type":"page","link":"https:\/\/www.rico.ch\/en\/contact-center\/","title":{"rendered":"Contact Center"},"content":{"rendered":"<div class=\"container-fluid ps-md-0 mode-default\">\n      <div class=\"row\">\n      <div class=\"col-md-6 p-0\">\n        <picture  class=\"full-height\" data-slicer-type=\"hero-image\"><source media=\"(max-width: 767px)\" srcset=\"\/slicr\/1022x688\/cover\/wp-content\/uploads\/2022\/10\/kontaktcenter_1883-header-unbearbeitet.jpg.webp 1x\" type=\"image\/webp\"><source media=\"(max-width: 767px)\" srcset=\"\/slicr\/1022x688\/cover\/wp-content\/uploads\/2022\/10\/kontaktcenter_1883-header-unbearbeitet.jpg 1x\"><source media=\"(min-width: 768px)\" srcset=\"\/slicr\/1392x1774\/cover\/wp-content\/uploads\/2022\/10\/kontaktcenter_1883-header-unbearbeitet.jpg.webp 1x\" type=\"image\/webp\"><source media=\"(min-width: 768px)\" srcset=\"\/slicr\/1392x1774\/cover\/wp-content\/uploads\/2022\/10\/kontaktcenter_1883-header-unbearbeitet.jpg 1x\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"kontaktcenter_1883-header-unbearbeitet\"><\/picture>      <\/div>\n      <div class=\"col-md-6 bg-gray overflow-hidden d-flex flex-column p-0\">\n        <div class=\"flex-grow-1\">\n          <div class=\"row\">\n            <div class=\"col-md-10 offset-md-1\">\n              <div class=\"content-wrapper pt-32 pt-md-112 pb-32 pb-md-0OFF px-32 px-md-0\">\n\t              \t              <h1 class=\"h1\">Contact Center<\/h1>\n\t                                <div class=\"rich-text\">\n                    <p class='lead'>Do you have questions about our products and services? <\/p>                    <p>Here you can find out everything about the delivery, installation and maintenance of RICO products. If you are already using one of our products, you will find the documentation in the RICO Cockpit or contact your customer advisor.<\/p>\n                  <\/div>\n                \t                            <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"bg-white flex-grow-0 py-md-64\"><\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n<div class=\"container\">\n\t    <div class=\"row\">\n      <div class=\"col-xl-8 offset-xl-2\">\n\t                <div class=\"filter-container row\">\n            <div class=\"col-12\">\n              <h2 class=\"h3 mb-48\">Frequently Asked Questions<\/h2>\n              <form id=\"faq-filter\" class=\"filter d-flex flex-column\" data-force=\"true\" style=\"transition-delay: 0.6s;\">\n                <div class=\"form-wrapper mb-48\" hidden>\n                  <label for=\"text\" hidden>Schnellsuche<\/label>\n                  <div class=\"position-relative\">\n                    <input type=\"text\" name=\"text\" id=\"text\" class=\"awesomplete\" placeholder=\"Schnellsuche\">\n                    <i class=\"icon-search position-absolute\"><\/i>\n                  <\/div>\n                <\/div>\n                <div class=\"level1 mb-80 d-flex flex-wrap justify-content-between\">\n                  <div>\n                    <label class=\"label\" for=\"category_all\" data-main-category=\"\">\n                      <input id=\"category_all\" class=\"main-category\" type=\"radio\" name=\"category_in\" value=\"\" checked>\n                      <span class=\"h4 mb-0\">Alle<\/span>\n                    <\/label>\n                                          <label class=\"label\" for=\"category_general\" data-main-category=\"general\">\n                        <input id=\"category_general\" class=\"main-category\" type=\"radio\" name=\"category_in\" value=\"general\">\n                        <span class=\"h4 mb-0\">General<\/span>\n                      <\/label>\n                                          <label class=\"label\" for=\"category_explosion-protection\" data-main-category=\"explosion-protection\">\n                        <input id=\"category_explosion-protection\" class=\"main-category\" type=\"radio\" name=\"category_in\" value=\"explosion-protection\">\n                        <span class=\"h4 mb-0\">Explosion protection<\/span>\n                      <\/label>\n                                      <\/div>\n                  <span class=\"reset-filter fs-14 d-inline-flex align-items-center\">Reset filter<i class=\"icon-close d-inline-flex ms-8\"><\/i><\/span>\n                <\/div>\n                <div class=\"level2 d-flex flex-column\">\n                                      <div class=\"subcategory-wrapper subcategory_general\" data-main-category=\"general\" style=\"display: none;\">\n                                              <label class=\"label colored-label\" for=\"category_general-products\" data-sub-category=\"general-products\">\n                          <input id=\"category_general-products\" class=\"sub-category\" type=\"radio\" name=\"subcategory_in\" value=\"general-products\">\n                          <span class=\"\">Products<\/span>\n                        <\/label>\n                                              <label class=\"label colored-label\" for=\"category_delivery\" data-sub-category=\"delivery\">\n                          <input id=\"category_delivery\" class=\"sub-category\" type=\"radio\" name=\"subcategory_in\" value=\"delivery\">\n                          <span class=\"\">Delivery<\/span>\n                        <\/label>\n                                          <\/div>\n                                      <div class=\"subcategory-wrapper subcategory_explosion-protection\" data-main-category=\"explosion-protection\" style=\"display: none;\">\n                                              <label class=\"label colored-label\" for=\"category_explosion-protection-general\" data-sub-category=\"explosion-protection-general\">\n                          <input id=\"category_explosion-protection-general\" class=\"sub-category\" type=\"radio\" name=\"subcategory_in\" value=\"explosion-protection-general\">\n                          <span class=\"\">General information<\/span>\n                        <\/label>\n                                              <label class=\"label colored-label\" for=\"category_explosion-protection-maintenance\" data-sub-category=\"explosion-protection-maintenance\">\n                          <input id=\"category_explosion-protection-maintenance\" class=\"sub-category\" type=\"radio\" name=\"subcategory_in\" value=\"explosion-protection-maintenance\">\n                          <span class=\"\">Maintenance<\/span>\n                        <\/label>\n                                              <label class=\"label colored-label\" for=\"category_explosion-protection-assembly\" data-sub-category=\"explosion-protection-assembly\">\n                          <input id=\"category_explosion-protection-assembly\" class=\"sub-category\" type=\"radio\" name=\"subcategory_in\" value=\"explosion-protection-assembly\">\n                          <span class=\"\">Assembly<\/span>\n                        <\/label>\n                                              <label class=\"label colored-label\" for=\"category_explosion-protection-redex-slide\" data-sub-category=\"explosion-protection-redex-slide\">\n                          <input id=\"category_explosion-protection-redex-slide\" class=\"sub-category\" type=\"radio\" name=\"subcategory_in\" value=\"explosion-protection-redex-slide\">\n                          <span class=\"\">REDEX\u00a9 Slide<\/span>\n                        <\/label>\n                                              <label class=\"label colored-label\" for=\"category_explosion-protection-ventex\" data-sub-category=\"explosion-protection-ventex\">\n                          <input id=\"category_explosion-protection-ventex\" class=\"sub-category\" type=\"radio\" name=\"subcategory_in\" value=\"explosion-protection-ventex\">\n                          <span class=\"\">VENTEX\u00a9<\/span>\n                        <\/label>\n                                              <label class=\"label colored-label\" for=\"category_explosion-protection-delivery\" data-sub-category=\"explosion-protection-delivery\">\n                          <input id=\"category_explosion-protection-delivery\" class=\"sub-category\" type=\"radio\" name=\"subcategory_in\" value=\"explosion-protection-delivery\">\n                          <span class=\"\">Delivery<\/span>\n                        <\/label>\n                                          <\/div>\n                                  <\/div>\n              <\/form>\n            <\/div>\n          <\/div>\n          <div class=\"mb-32\"><\/div>\n\t              <div class=\"faq-list row\">\n          <div class=\"faq-col col-12\">\n            <div class=\"accordion max5\" data-scrollTo=\"\">\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5300\" data-category=\"[&quot;general&quot;,&quot;general-products&quot;]\" data-subcategory=\"[&quot;general&quot;,&quot;general-products&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">Can I buy a complete system including controls from RICO?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>RICO Sicherheitstechnik AG develops and produces explosion isolation components that are considered partly completed machinery according to the Machinery Directive. RICO Sicherheitstechnik AG does not produce or sell control units or detectors. Please contact our partners directly for enquiries in connection with control systems.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5299\" data-category=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-general&quot;]\" data-subcategory=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-general&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">What does the gastight version mean?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>Explosion isolation valve VENTEX: The \u201cgastight\u201d version is tested for tightness against the environment before delivery. Explosion isolation slide valve RSV: The RSV-G and RSV-P versions are designed in such a way that no gases can get inside the explosion isolation valve. The tightness can be checked on site at any time.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5297\" data-category=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-maintenance&quot;]\" data-subcategory=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-maintenance&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">How and where can I obtain spare parts for RICO products?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>RICO distributes the explosion isolation components through its partner network. Please contact our partners directly for spare parts enquiries and inform them of the fabrication number which can be seen on the type plate.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5298\" data-category=\"[&quot;explosion-protection-assembly&quot;,&quot;explosion-protection&quot;]\" data-subcategory=\"[&quot;explosion-protection-assembly&quot;,&quot;explosion-protection&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">In which zones can the explosion isolation components be used?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>RICO Sicherheitstechnik AG products are developed for use in ATEX zones. The suitability depends on the choice of mounting parts (switches, pneumatics, etc.). Please observe the information on the installation guideline and the type plate.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5304\" data-category=\"[&quot;explosion-protection-assembly&quot;,&quot;explosion-protection&quot;]\" data-subcategory=\"[&quot;explosion-protection-assembly&quot;,&quot;explosion-protection&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                                                <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                                        <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5318\" data-category=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-general&quot;]\" data-subcategory=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-general&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">Are spare valves available so that maintenance and revision activities can be better planned?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>RICO offers the possibility of renting replacement valves to ensure smooth continued operation of the system. If required, please contact us at an early stage via info@rico.ch.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5303\" data-category=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-general&quot;]\" data-subcategory=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-general&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">Are there explosion isolation components that are suitable for CIP\/WIP processes?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>RICO Sicherheitstechnik AG offers various solutions for this purpose. Possible products and designs are:<\/p>\n<ul>\n<li>Explosion isolation slide valve RSV-P<\/li>\n<li>Explosion isolation valve VENTEX CIP (including connection for the washing nozzle)<\/li>\n<\/ul>\n<p>Please contact our product management for specific enquiries.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5317\" data-category=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-redex-slide&quot;]\" data-subcategory=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-redex-slide&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">How must the RICO slide valve be fixed separately?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>The explosion isolation slide valve must be installed in such a way that it is supported independently of the piping. For this purpose, mounting threads are available on the outside of the slider. In the installation guideline you will find a dimensional drawing which explains this in more detail.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5305\" data-category=\"[&quot;delivery&quot;,&quot;general&quot;]\" data-subcategory=\"[&quot;delivery&quot;,&quot;general&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">How are the explosion isolation components packed?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <ul>\n<li>The explosion isolation valves <strong>VENTEX\u00ae<\/strong> are screwed individually, upright on an environmentally friendly wooden base. In addition, the valve is protected with a solid cardboard faceplate box. Optionally, the packaging can be made entirely of wood.<\/li>\n<li>The explosion isolation slide valves <strong>RSV<\/strong> and <strong>REDEX\u00ae Slide<\/strong> are packed individually in wooden boxes.<\/li>\n<li>The explosion isolation flap valves <strong>REDEX\u00ae Flap<\/strong> are packed individually in wooden boxes.<\/li>\n<li><strong>RAPIDO<\/strong> and <strong>QUADRO<\/strong> flap valves are packed in wooden crates. Individual flaps separately, for larger quantities also combined in one box.<\/li>\n<\/ul>\n<p>All wooden packaging complies with the ISPM 15 standard and can be used worldwide.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5307\" data-category=\"[&quot;explosion-protection-assembly&quot;,&quot;explosion-protection&quot;]\" data-subcategory=\"[&quot;explosion-protection-assembly&quot;,&quot;explosion-protection&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">What are the dimensions and weights of the explosion isolation components?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>The weights and dimensions can be taken from the installation guidelines. If you have any further questions, please do not hesitate to contact us.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5308\" data-category=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-redex-slide&quot;]\" data-subcategory=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-redex-slide&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">Can the RICO slide valve be used as a process slide valve?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>Nein. Der Schieber ist eine Sicherheitskomponente und darf daher nicht als Prozesselement verwendet werden.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5309\" data-category=\"[&quot;explosion-protection-assembly&quot;,&quot;explosion-protection&quot;]\" data-subcategory=\"[&quot;explosion-protection-assembly&quot;,&quot;explosion-protection&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">What installation distances to the explosion isolation components must be observed?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>The installation distances are specified in the respective installation guidelines and also depend on the specifications of the expert or partner.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5316\" data-category=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-general&quot;]\" data-subcategory=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-general&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">What are the max. permissible explosion pressures?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>The explosion pressures are specified in the installation guidelines and depend on the nominal width and design of the respective product. Please note that the products are explosion pressure shock resistant.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5310\" data-category=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-general&quot;]\" data-subcategory=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-general&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">For which Kst values are the products designed?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>The maximum permissible Kst values are specified in the installation guidelines.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5319\" data-category=\"[&quot;explosion-protection-assembly&quot;,&quot;explosion-protection&quot;]\" data-subcategory=\"[&quot;explosion-protection-assembly&quot;,&quot;explosion-protection&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">In which installation positions can the explosion isolation components be installed?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>Explosion isolation valve <strong>VENTEX\u00ae<\/strong>: The installation position depends on the type or design of the explosion isolation valve. When ordering and installing the explosion isolation valve, make sure that it is installed in the correct position. Explosion isolation valves designed or produced for one installation position may only be converted for another installation position by RICO Sicherheitstechnik AG.<\/p>\n<p>The explosion isolation slide valve <strong>RSV<\/strong> and <strong>REDEX\u00ae Slide<\/strong> can be installed in any mounting position provided that the installation guidelines are observed.<\/p>\n<p><strong>REDEX\u00ae Flap<\/strong> explosion isolation valves can be installed horizontally in compliance with the installation guideline.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5311\" data-category=\"[&quot;explosion-protection-assembly&quot;,&quot;explosion-protection&quot;]\" data-subcategory=\"[&quot;explosion-protection-assembly&quot;,&quot;explosion-protection&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">What are the installation dimensions of the explosion isolation components?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>Please observe the installation guidelines for the exact installation dimensions and measurements. If you have any further questions, please do not hesitate to contact us. We will be happy to provide you with CAD data.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5302\" data-category=\"[&quot;delivery&quot;,&quot;general&quot;]\" data-subcategory=\"[&quot;delivery&quot;,&quot;general&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">What are the delivery costs?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>Delivery costs are charged according to expenditure.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5312\" data-category=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-general&quot;]\" data-subcategory=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-general&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">For which media are the explosion isolation components suitable?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>The explosion isolation components are suitable for use in lines with dust-laden air, gases and hybrid mixtures (up to gas group IIB). For further details, please contact us and observe the installation guidelines.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5313\" data-category=\"[&quot;delivery&quot;,&quot;general&quot;]\" data-subcategory=\"[&quot;delivery&quot;,&quot;general&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">What is RICO\u2019s VAT registration number and does RICO have a ZAZ account (centralized settlement procedure)?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>RICO VAT Registration No. CHE-106.352.892 MWST ZAZ Account 9551-5<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5314\" data-category=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-maintenance&quot;]\" data-subcategory=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-maintenance&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">How often do the explosion isolation components need to be serviced?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>Please observe the maintenance intervals specified in the operating instructions as well as the instructions defined by the system builder\/system supplier.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5315\" data-category=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-ventex&quot;]\" data-subcategory=\"[&quot;explosion-protection&quot;,&quot;explosion-protection-ventex&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">In which nominal sizes are the explosion isolation valves VENTEX available?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>The explosion isolation valves VENTEX are available in the following nominal sizes: DN100, DN150, DN200, DN250, DN300, DN400, DN500 and DN600.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                            <div class=\"toggle\" data-filterable data-post-id=\"5301\" data-category=\"[&quot;explosion-protection-delivery&quot;,&quot;explosion-protection&quot;]\" data-subcategory=\"[&quot;explosion-protection-delivery&quot;,&quot;explosion-protection&quot;]\" style=\"display: block;\">\n                  <div class=\"accordion-title toggle-title\">\n                      <div class=\"title-name d-flex justify-content-between\">\n\t                      <div class=\"rich-text\">\n\t                        <p class=\"lead\">What is the standard delivery time for the explosion isolation components?<\/p>\n                        <\/div>\n                        <i class=\"icon-chevron-right\"><\/i>\n                      <\/div>\n                  <\/div>\n                  <div class=\"accordion-inner toggle-inner\">\n                    <div class=\"rich-text\">\n\t                    <p>The delivery time for an explosion isolation valve VENTEX\u00ae \u2264 DN 400 made of steel and stainless steel with flanges according to EN1091-1 is 4 weeks. For other nominal sizes, flange standards and designs, please contact us. The delivery time for the explosion isolation slide valve RSV is 4 weeks for the RSV-D and RSV-G versions. For the RSV-P, a delivery time of 10 weeks is to be expected. REDEX Flap explosion isolation valves are delivered within 5 weeks.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n\t                        <\/div>\n            <div class=\"button-group\">\n              <span id=\"show-all-faq\" class=\"btn primary mt-32\">\n                <span class=\"btn-text\">Alle anzeigen<\/span>\n              <\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <input hidden id=\"auto_complete_type\" type=\"hidden\" value=\"faq\">\n<\/div>\n\n<div class=\"container-fluid\">\n\t<div class=\"row mt-n32 mt-md-n48  \">\n\t\t\t\t\t<div class=\"col-lg-5  d-flex flex-column mt-32 mt-md-48\">\n\t\t\t\t<div class=\"content max-width\">                  <p class=\"pointed-mark\">RICO Cockpit<\/p>\n                  <h2 class=\"h2 \">All your installed RICO products at a glance<\/h2>\n<div class=\"\" style=\"flex: 1 100%\"><\/div>                  <div class=\"rich-text \">\n                    <p>Our RICO Cockpit allows you to query technical data on installed RICO products \u2013 clearly arranged on your monitor. You can also benefit from many other advantages. In addition, the recorded maintenance is documented and can be viewed at any time.<\/p>\n                  <\/div>\n                                    <div class=\"button-group mt-24 mt-md-40\">\n  <a href=\"https:\/\/service.rico.ch\/eng\/0\/login\/index\" target=\"_blank\" title=\"To the login\" class=\"btn primary\">\n  <span class=\"btn-text\">To the login<\/span>\n<\/a>\n<\/div>                  <\/div>\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"col-lg-6 offset-lg-1 d-flex flex-column mt-32 mt-md-48\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"picture d-block max-width\" href=\"https:\/\/service.rico.ch\/eng\/0\/login\/index\" target=\"_blank\" title=\"RICO Cockpit\" >\n\t\t\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t\t\t\t<picture ><source media=\"(max-width: 767px)\" srcset=\"\/slicr\/552x-2\/cover\/wp-content\/uploads\/2022\/11\/10-08-22_RicoSicherheitstechnik_1939-scaled.jpg.webp 1x\" type=\"image\/webp\"><source media=\"(max-width: 767px)\" srcset=\"\/slicr\/552x-2\/cover\/wp-content\/uploads\/2022\/11\/10-08-22_RicoSicherheitstechnik_1939-scaled.jpg 1x\"><source media=\"(min-width: 768px)\" srcset=\"\/slicr\/1720x-2\/cover\/wp-content\/uploads\/2022\/11\/10-08-22_RicoSicherheitstechnik_1939-scaled.jpg.webp 1x\" type=\"image\/webp\"><source media=\"(min-width: 768px)\" srcset=\"\/slicr\/1720x-2\/cover\/wp-content\/uploads\/2022\/11\/10-08-22_RicoSicherheitstechnik_1939-scaled.jpg 1x\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"10-08-22_RicoSicherheitstechnik_1939\"><\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n<\/div>\n\n\n\n<div class=\"container-fluid\">\n  <div class=\"row\">\n    <div class=\"col px-0 px-md-16\">\n      <div class=\"py-48 py-md-64 px-32 px-md-48 bg-blue\">\n\t      <div class=\"wrapper\">\n\t        \t        <h2 class=\"\">What the RICO Cockpit offers you<\/h2>\n\t                      <div class=\"rich-text\">\n                                <div class=\"row\">\n<div class=\"col-md-4 mb-48 mb-md-0\">\n<div class=\"rich-text\">\n<p>      <strong>Maintenance records always under control<\/strong><br \/>\n      Easily maintain your maintenance records and service partners.<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-4 mb-48 mb-md-0\">\n<div class=\"rich-text\">\n<p>      <strong>20 years warranty<\/strong><br \/>\n      On our VENTEX\u00ae line if you record the valve online after purchase and maintain it regularly. <\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-4\">\n<div class=\"rich-text\">\n<p>      <strong>Paperless sustainable<\/strong><br \/>\n      Because everything is available to you online and you don\u2019 have to print anything. <\/p><\/div>\n<\/p><\/div>\n<\/div>\n              <\/div>\n\t        \t        \t                <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div class=\"row d-none\">\n  <div class=\"col-md-4 mb-48 mb-md-0\">\n    <div class=\"rich-text\">\n      <b>Wartungsnachweis pflegen<\/b>\n      <p>Lorem ipsum sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod<\/p>\n    <\/div>\n  <\/div>\n  <div class=\"col-md-4 mb-48 mb-md-0\">\n    <div class=\"rich-text\">\n      <b>Nachhaltig und Online<\/b>\n      <p>Lorem ipsum sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod<\/p>\n    <\/div>\n  <\/div>\n  <div class=\"col-md-4 mb-48 mb-md-0\">\n    <div class=\"rich-text\">\n      <b>Lorem ipsum sit amet, consetetur<\/b>\n      <p>Lorem ipsum sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod<\/p>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div class=\"container-fluid\">\n\t  <div class=\"row pt-md-64\">\n\t        <div class=\"col-md-6 box-container p-0\">\n        <div class=\"box bg-gray content \">\n\t        \t        <div class=\"box-body\">\n\t          <div class=\"row\">\n              <div class=\"col-10 offset-1\">\n\t              \n                                                      <h2 class=\"\"><\/h2>\n                                    <picture ><source media=\"(max-width: 767px)\" srcset=\"\/slicr\/552x-2\/cover\/wp-content\/uploads\/2022\/08\/brochure.png.webp 1x\" type=\"image\/webp\"><source media=\"(max-width: 767px)\" srcset=\"\/slicr\/552x-2\/cover\/wp-content\/uploads\/2022\/08\/brochure.png 1x\"><source media=\"(min-width: 768px)\" srcset=\"\/slicr\/1720x-2\/cover\/wp-content\/uploads\/2022\/08\/brochure.png.webp 1x\" type=\"image\/webp\"><source media=\"(min-width: 768px)\" srcset=\"\/slicr\/1720x-2\/cover\/wp-content\/uploads\/2022\/08\/brochure.png 1x\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"brochure\"><\/picture>                  \n                              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/div>\n\t        <div class=\"col-md-6 box-container p-0\">\n        <div class=\"box bg-yellow content \">\n\t        \t        <div class=\"box-body\">\n\t          <div class=\"row\">\n              <div class=\"col-10 offset-1\">\n\t              \n                                    <p class='pointed-mark'>Data sheets<\/p class='pointed-mark'>                  <h2 class=\"\">Are you interested in certain products?<\/h2>\n                                      <div class=\"rich-text mb-24\">\n                                            <p>All information, applications and technical data on our products can be found in our factsheets and brochures.<\/p>\n                    <\/div>\n                                                                          <div class=\"button-group mt-24 mt-md-64\">\n  <a href=\"\/en\/contact-center\/request-info\/\" target=\"\" title=\"Request information material\" class=\"btn primary\">\n  <span class=\"btn-text\">Request information material<\/span>\n<\/a>\n<\/div>                  \n                              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/div>\n\t    <\/div>\n\t<\/div>\n\n\n<div class=\"container-fluid\">\n  <div class=\"row\">\n          <div class=\"col-lg-5 pe-0 pe-lg-16\">\n      <div class=\"box bg-green position-sticky py-48 py-lg-160 px-32 px-lg-48\">\n        <div class=\"box-body\">\n\t        \n<p class='pointed-mark'>Contact us<\/p>\n<h2 class=\"\">Do you have a question or a request? Let us know here. <\/h2>\n\n\n\n        <\/div>\n      <\/div>\n    <\/div>\n        <div class=\"col-lg-7 pt-48 pt-lg-240 pb-lg-120 pe-32 pe-lg-16\">\n\t    <div id=\"form-anker\">\n\t\t    <form action=\"https:\/\/www.rico.ch\/en\/wp-json\/ws-form\/v1\/submit\" class=\"wsf-form wsf-form-canvas\" id=\"ws-form-1\" data-id=\"11\" method=\"POST\" data-instance-id=\"1\"><\/form>      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":3399,"parent":0,"menu_order":900,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3453","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Center | RICO Sicherheitstechnik AG<\/title>\n<meta name=\"description\" content=\"Here you can find out everything about the delivery, installation and maintenance of RICO products.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rico.ch\/en\/contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center | RICO Sicherheitstechnik AG\" \/>\n<meta property=\"og:description\" content=\"Here you can find out everything about the delivery, installation and maintenance of RICO products.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rico.ch\/en\/contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"RICO Sicherheitstechnik AG\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-14T10:50:05+00:00\" \/>\n<meta property=\"og:image\" 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